Privacy Policy

At Joya Casino, we highly value the trust and loyalty of our players. We are committed to ensuring that your personal data remains safe, secure, and treated with the utmost respect. Our Privacy Policy explains the practices we follow when collecting, using, and protecting your information. Please read this policy carefully to make informed decisions about your participation in our casino.

Data Processing

This Privacy Policy outlines our responsibilities regarding the processing of personal data, as required by gambling regulations. Processing your data is essential for participation in our games and the provision of related services.

Our website is managed by Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. operates under a license from Antillephone N.V.

Your consent to this Privacy Policy is required to use our services. We may update this policy from time to time, so we recommend reviewing it regularly. Continued use of our services indicates your acceptance of any changes.

Collection of Information

We collect various types of personal information through our website, including:

1. Registration and Communication Data: Details provided during registration and any subsequent communications, such as your name, contact information, and identification documents.
2. Interaction Data: Records of your interactions with us via various channels.
3. Transaction and Usage Data: Information related to your transactions, betting activities, and use of our website.
4. Verification and Compliance Documents: Documents required for identity verification and to meet compliance standards.

Usage of Information

The information we collect is used for the following purposes:

1. Transaction and Bet Processing: To process your transactions and manage your betting activities.
2. Providing Services and Support: To provide you with the requested services and assist with any queries.
3. Verification and Compliance: To perform necessary identity checks and comply with legal regulations.
4. Marketing and Promotions: To send promotional materials, with your consent.
5. Legal Compliance: To ensure compliance with anti-money laundering and other legal requirements.
6. Fraud Prevention: To monitor activities and prevent fraudulent or illegal actions.
7. Market Research: To perform market analysis and aggregate data research.

Marketing Communications

With your consent, we use your personal information to send you promotional messages about our services and offers. You can opt-out of receiving these communications at any time through your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data. However, we may share your data in the following situations:

1. Within Our Group: To ensure smooth operations and service delivery.
2. With Business Partners: As necessary to provide you with services and ensure compliance with legal requirements.
3. With Third-Party Service Providers: For processing purposes and to meet legal obligations.

All third-party service providers are required to adhere to strict confidentiality and data protection standards.

Data Security and Retention

We are committed to protecting the security of your personal data and complying with applicable data protection laws. Personal data is retained as long as necessary for legal compliance, including a minimum of five years after account closure, in line with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance the functionality of our website, track user interactions, and support our marketing initiatives. You can manage your cookie preferences through your browser settings. However, restricting cookies may affect your experience on our website.

Your Rights and Contact Information

You have the right to:

1. Request access to your personal data.
2. Update any inaccurate personal details.
3. Object to the use of your data for marketing purposes.

If you have any concerns, our Data Protection Officer (DPO) can be reached by email. Additionally, if needed, you may lodge a complaint with the relevant supervisory authority under GDPR.

This Privacy Policy reflects our dedication to safeguarding your privacy while offering a secure and compliant gaming environment. Should you have any questions or concerns about your data, please feel free to contact us.